Frequently Asked Questions (FAQ) | Bía — Unlock the power of a restful sleep

Yes! You can update your shipping address at any time before your order is fulfilled, right from your account page.

Make sure to subscribe to the Founders Updates for the latest on product progress, and behind-the-scenes insights. This is your direct line to all the important details as we bring the Bía Smart Sleep Mask to life.

We’re excited to have you with us on this journey towards deeper, more restorative sleep!

Manufacturing is an incredibly slow process. We have, literally, 100s of components and if an issue arises with any one of them it can set back our timelines. We’re currently working on our 5th set of tooling for soft-goods, and our 8th set of electronics.

Here are the typical timelines we see for electronics and soft-goods.

Electronics (10 Weeks)

• 1 week communicating designs to the manufacturer.
• 3 weeks to print the circuit boards and order components.
• 3 weeks to assemble the components onto the board.
• 3 weeks of testing to ensure the electronics are functioning properly.

Typically we see delays during sourcing of components.

Soft-Goods (10 Weeks)

• 1 week of communicating designs to the manufacturer
• 2 weeks of tooling design in CAD
• 4 weeks to create and test the tooling
• 2 weeks of creating samples
• 1 week for functional testing

Typically we see delays in converting our CAD into tooling designs.

Yes! We will begin offering individual colors for purchase closer to the shipping date. Make sure you’re on our mailing list to be the first to know.

The Bía Smart Sleep Mask is a pre-order product, which means your order reserves a unit before it's manufactured. This allowed us to build something truly custom from the ground up. Your support helped make it possible. Now that we’re entering mass production, delivery is right around the corner.

Yes! We’ve announced the development of a travel case that will be available to Premium customers. We also have big plans for a base station. Supporting us now during development means you’ll always get the best price we can offer on accessories.

It is important to understand that Bía Sleep is not a medical device and is not intended for diagnosing or treating clinical or mental health conditions. We're focused on helping people sleep by creating cutting-edge technology products intended for general use. If you have, or think you have, a condition, we recommend that you speak to your healthcare practitioner before using the Bía Smart Sleep Mask.

The electronics inside Bía are encased in silicone and sit roughly 2-3cm away from your skin.

We're finishing up 3 of our Neural Soundscapes - Piano, Ocean, and Noise. You can listen to samples on SoundCloud.

Would you like a say in what Neural Soundscapes we add next? Take our quick survey.

Bia is designed to recognize when you’ve drifted off, activating Auto-Pause to smoothly fade out your music or audiobook, pause it so you never miss a moment, and then power down the Bluetooth for a truly restful night’s sleep.

We've added some GREAT touches to Bía's Bluetooth code that I think everyone will enjoy.

Since you're not able to see your phone when you're wearing Bía we've added programming to turn off Bluetooth when it detects that it's on your head.

That means it's only active when you set a program before bed and to upload the data when you wake up.

The exception is if you choose to enable Bluetooth Streaming to listen to your own music or audiobook. In those cases we'll give you the option to either leave Bluetooth on throughout the night or "Auto-Pause" and turn off Bluetooth once Bía detects that you've fallen asleep.

When you choose to use Bluetooth Streaming, it will be very similar to connecting your mobile phone to your Bluetooth headphones. Anything you choose to stream can be played through our mask. Audible, Spotify, YouTube, Peloton, Calm, Balance - anything you like! You can choose to listen to your audio all night or use Bía’s built in Auto-Pause feature to fade out the audio, pause, and disconnect once you’ve fallen asleep.

We plan on integrating with Apple Health and Google Fit.

Bia doesn’t sync directly with third-party wearables like Oura, Apollo, or Whoop. Instead, we connect through central hubs like Apple Health or Google Fit, giving you full control over what data you share and where it goes. Your sleep, your rules.

We’re fully compatible with earplugs, so you can block out external noise while still enjoying the Neural Soundscapes of Bía.

Participants in the Beta Program will receive one of the very first Bía Smart Sleep Masks from the factory. The feedback you provide through this process will be incorporated directly into the production mask.

Comfort: We’ll be talking about comfort: How does it fit? Does it allow any light in and where from? Was it comfortable to sleep in all night? Did it fall off during sleep? Is the adjustable strap big or small enough?

Algorithms: We’ll be analyzing your specific sleep data. This helps us tune our algorithms to your specific sleep problems.

Functional Issues: We’ll be asking questions about the overall function of Bía including the mobile app experience. This helps us work out any weirdness or bugs in our design.

The opportunity to join our Beta program was first extended to our earliest supporters and limited to 500 participants. Right now, we're inviting existing customers to join the waitlist for a chance to be part of this exclusive group.

Beta is currently shipping or has shipped already.

There will be some cosmetic differences for Beta customers, however, none of the functionality of the masks will change for Beta or for Mass Production.

Face-Facing Fabric: Beta will have a black striped fabric instead of a colored striped fabric shown on the website. The black fabric already meets ISO10993 standards allowing us to ship Beta faster.

Straps: During Beta we will test out a variety of head strap types and thicknesses to find the one that fits the best for the most amount of people. We're expecting small changes for mass-production.

Buttons + USB: Buttons for power on/off, volume up/down, and bluetooth are not shown on our website. We've placed them under the foam and we'll indicate where they are with small indents. We're working on updating the website to show this better.

To begin, all of the factories we work with are certified ISO9001 to ensure good manufacturing processes are in place.

We take it a step further and look for ISO13485 certification which is a quality management system for the design and manufacture of specialized devices.

Next, the fabrics that touch your skin are ISO10993 certified which is specific to the biological safety of medical devices (cytotoxicity, abrasion, sensitization).

Finally, our electronics are going through FCC and ISED certification for EMFs. While Bía does not use Bluetooth or Wifi while in use by default it operates on your head and subject to additional SAR testing.

At 100% power we guarantee Bía will last for 10 hours on a single charge. However, it will be rare that Bía will run at 100% power and we expect to increase the battery life to 24 hours of sleep time through software in the future.